Dutch Team Manager

Looking to relocate to a city with a rich culture? Then Casablanca is the best place for you! You can explore many landmarks that highlight Morocco's Arabic and French colonial heritage, such as the iconic Hassan II Mosque and the Art Deco architecture of the city center. Don’t forget to try the famous Moroccan fresh mint tea while immersing yourself in the vibrant atmosphere. Walking through Casablanca will feel like experiencing a blend of tradition and modernity! Not only can you enjoy this dynamic city, but you can also pursue exciting career opportunities here.

All of this is possible while working as a Team Manager for a company who provide customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!

Profile

• Work experience in a managerial position with preference in the contact center industry
• Demonstrable experience with KPIs and Stakeholder management, talent scouting, and selection, coaching
• Communication and interpersonal skills, diplomatic and tactful.
• Know how to plan and organize your tasks smoothly.
• Keep an eye on your goals and think in terms of solutions.
• Work proactively and independently, you have a hands-on mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.
• Get on well with the standard MS-office tools, internal applications and systems.
• Coordinate and regist the activities of a team
• Develop and checking that customer service quality procedures are applied
• Develop service performance indicators
• Analysing the results
• Elaborate or contribute to customer strategy
• Define the annual action plans and objectives of the service

Your responsibilities

Your skills

Benefits

Location

Casablanca, Morocco