Customer Analyst

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Main missions :

• Customer Service :

o Receive & Analyse Customer Order

o Communicate with customers about orders by telephone, email, and videoconferencing (Increase, Decrease, Mixt, feasibility, capacity Constraints, RM constraints…)

o Update coverage report on a daily basis.

o Prepare the shipment plan (Direct Customers and Indirect Customers through the advanced Warehouse)

o Daily follow-up of shipments & transit locations between Lear and Customers.

o Ensure Sales Integration in the System

o Ensure JIT delivery and level of stock defined on the advanced warehouses.

o Investigating and solving customers' problems, which may be complex or long-standing problems

o Prepare the planning based on the Priorities given by customers (Planning Twice per Week)

o Monitors, analyzes and reports performance to schedule production activities utilizing information derived from System, material situation, and Operations (Coverage Report)

o Assist the manufacturing department in actively managing the production schedule through Medium term planning (L-base Capacity).

o Monitor quality, service, and delivery issues, and take corrective actions as needed.

o Provide continual improvement of the planning and reporting processes.

o Participate in project milestone meetings through QTS meetings.

To be successful in this role :

Work location :

LI-KE2

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.