Dispatcher

Working within a busy Service Desk, the Dispatcher is responsible of calls handling, following and driving the progresses from the case opening to its closure

Key responsibilities :

• Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an Action Plan. The logs collection tool is to be used to facilitate the task
• Service Desk Specialist is responsible to help mentoring the Service Desk Specialists and reports to Service Desk Manager any staff and operations sensitive matter that requires SDM attention
• Assists the Service Desk Manager and Supply Chain buffer implementation team collect the necessary configuration logs required to implement the local buffer stocks

Job requirements :

Desired skills :

Rotating shift (including night and week end)

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed in this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.