HR SERVICES SUPPORT III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies / programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and / or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. Short Description This role requires fluent English As part of the HR Services Support team a typical day may include :

• Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution
• Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.
• Researching required information using Knowledge Management System to handle and resolve customer enquiries.
• Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate.
• Identifying and escalating priority issues and routes to appropriate team for quick resolution.
• Adhering to Service Level Agreements for the timely resolution of all assigned tasks

What Your Background Should Look Like Educated to degree level with emphasis in HR or Business or other related disciplineStrong team player with a passion for working in a fast-paced international HR team

Competencies Values : Integrity, Accountability, Teamwork, Innovation