Accountabilities
Key activities
Overall goals / Typical measures
Internal Customer
- NCG is the first point of contact for all questions relating to the air
- Provide effective air
network operations in routine mode and as well as in case of
line haul monitoring
changes / failures in the air network / systems and to draw-up ad-
and control
hoc contingency solutions.
Communicate statusInform Country Ops Managers, Gateway Manager and COGplan by 0900 and
Manager about the network and airline daily status.
update by 1800.
Clear and concise communication to Network staff for alterations in
Transit Time KPI’spre-planned operation.
Any necessaryIntegrity of the air Network schedules by ensuring all publishedchange to standard
data (block times, linehaul timings, capacity assigned) is adhered.
schedule flight
Manage EM Heavyweight requests for review andprogram is
approval on Network Routings
communicated to all
Manage & communicate Hubble activity
relevant parties.
100% Network connectivity
Lead manage andMaintain Customer interface with Sales, GNM, CS, Hubs andinfluence contingency
other related DHL entities.
execution
Communicate Service updates and issues where service cannotCustomer orientedbe met on the day.
focus
Day to day management of air partner, truck and CAL modes oftransport.
Close working relationship with Flight Dispatch and DHK Airoperations
Support ACS Charter and network requests.Tactical balancing of ULD on day to day basis, aligned withinstructions from GULD and regional ULD teams.
Stakeholder
Internal
Customer Interface (Sales, GMM, CS, Ground, GWCollaborate interpret and analyse information for escalation of issues with the goal of improvement.Prepare and distribute reports as per agreed procedures and formats Report to Senior Operations management.Ensure ACS teams are informed of changes affecting their customersBalance CAL schedules against network schedules, seeking to find savings or opportunities to fold material within DHL owned network.Working relationships with respect and results.Issues are addressed quickly first time and appropriatelyExternal
Manage and validate new route schedule plans with the air carrier, crewing, third party ground handling and a / c maintenance through their ops control / dispatch departments.
Advise and validate any deviation from seasonal base schedule with airline(s) and other related partiesEnsure flight ops are compliant with the regulatory authorities concerned.Achieve network performance targets.Timely & accurate information flow.Process
Coordinate Network Control Group activities (NCG, load control, dispatch, flight watch), ensuring communication and appropriate actions are taken to deliver the best possible service to the DHL network.Monitor the air network and maintain focus on on-time departures.Ensure payloads are optimized as per communicated route instructions. Alert to recurring under load issues.Review all Network Air schedules ensuring all available transport resources are used efficiently and adapt as required.
Re-act to all potential service incidents and update the relevant systems to maintain and reduce service impact.Co-ordinate regional contingenciesOperations Performance AnalysisEnsure daily tasks :Input towards and execution of Annual & monthly cancellation plans (holidays, seasonal) finalized by the Global Network Optimization Team.Assist in forecasting seasonal increases / decreasesDaily allocation adjustment with the MEA Optimization team.Monitoring Uplift and network connectionsMonthly reconciliation issuesProvide network updates and reportsPublish and execution of agreed daily Schedule. Ensure performance and productivity measurements are made and that operational KPI’s are met or exceeded.Use network & global tools to identify issues, problems and opportunities for improvement.Monitor of daily actions with follow up.Produce network reports according to DHL specifications and distributed according to the agreed timetable.Ensure operational data are entered completely, correctly, timely and accurately in order to ensure the business has high confidence data.Crisis ManagementIdentify crisis situation and communicate potential incident to manager by assessmentContribute to the recovery plan and the buy in of the parties involved.Document ,Communicate and Coordinate the agreed plan and it’s implementationKeep all stakeholders appraised of situational developments and performance against planMaintain focus on Regional cross border linehaul on-time performance.Regional service performance KPI’s.Linehaul network capacity utilization.Regional service performance KPI’s.Impartial & fact-based arbitration.Emergency response processes.In-depth knowledge of safety rules.Timely information of concerned parties.
HW proceduresOptimal & calculated decision.Meet all Civil Aviation regulatory requirements.Reduction of linehaul air network costOptimal communication flow.100% material connectivity.96% TT performanceTimely & accurate schedule information.Optimize air network.Minimize cost.Appropriatemaintenance planning.
Skills / Qualifications
Key capabilities
Skills
Solid and flexible negotiation skillsResilient and positive under high stress levelsAnalytical problem solving skills & high-level reasoningActive leadership with respect and interpersonal skillsStrong analytical and decision-making competenciesPlanning and organisational skillsAbility to communicate with technical and non-technical staffExperienced with desktop Software (excel, access, MS office)Proven ability to motivate outside direct-report frameworkBuilding working relationships and developing personal contactsClear and concise communication skills in EnglishUnderstanding of cultural diversity within the covered territoriesCompetency segment ‘Business’
Analysis : Problem breakdown to situation or processes into component parts, separating main points from minor, while understanding the relationships to one another. Seeks out and critically evaluates numerical and narrative information, drawing accurate conclusions based on facts
Planning & Organizing : Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization skills. Uses time effectively under efficient work methods.
Decision Making : Timely and appropriate choices based on accurate analysis and experience. Sound judgment even in conditions of uncertainty. Anticipates impact of decisions and calculates risk management.
Competency segment ‘Leadership’
Teamwork : Works co-operatively with others to achieve targets and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues while supporting group decisions.
Competency segment ‘Personal’
Influencing : Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Communication : Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Self-Management : Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Is always
positive.
Expected years of experience
Minimum 3 years of relevant working experienced (preferably in the operations, airline, other transport or network capacity)
Educational Qualifications
BAC+2 (or equivalent)
