Wholesale Account Manager (CPaaS / SMS)

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Overview :

The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.

Key Responsibilities

Account Management

• Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
• Act as the primary point of contact for assigned wholesale accounts.
• Ensure timely resolution of disputes, billing issues, and service delivery challenges.
• Build long-term partnerships by providing excellent customer support and proactive communication.

Business Development & Sales

Market & Commercial Analysis

Operational & Technical Coordination

Requirements

Education & Experience

Skills & Competencies