Specialist Service Delivery PMS
MAIN REQUIREMENTS :
- At least 2-5 years hospitality industry experience and 2-5 years PMS product exposure.
- Intimate knowledge of hotel operations.
- Ability to succeed through collaboration and working through other internal and external organizations and individuals.
- Ability to communicate effectively and build rapport with team members and clients.
- Extensive knowledge of the PMS product suite, OXI, IFCs.
- Deep Oracle database knowledge as it related to OPERA (table structure and dependencies).
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- Technical experience as it relates to installing Hardware and troubleshooting that Hardware.
- Ability to travel as needed.
MAIN RESPONSIBILITIES :
- Provide technical leadership for the end-to-end solution to the implementation team.
- Partner with project management to ensure on-time construction, configuration and installation.
- Provide technical leadership for the end-to-end solution to the implementation team.
- Partner with project management to ensure on-time construction, configuration and installation of the Hotel solution.
- Ensure that our PMS solutions meet all the specifications and functions that are unique to each of our Hospitality clients.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
- Implementation professional who analyzes customer needs, configures the solution and installs it at the customer site.
- Consult directly with the customer to document and analyze customer needs and Hotel operations.
- Resolve any gaps in Product functionality and train our clients on how to use the new product.
- Takes the site live on the system after everything has been configured and everyone has been trained.
- Ensure a smooth transition to the new system.
- Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
- After "go-live", provide technical support to the customer.
- Fluent in English both written and spoken.
WE OFFER :
- International company, enthusiastic environment;
- Motivating remuneration package;
- Competitive annual bonus scheme;
- Wide possibilities for training and professional growth
Specialist Service Delivery PMS
MAIN REQUIREMENTS At least 2 5 years hospitality industry experience and 2 5 years PMS product exposure.Intimate communicate effectively and build rapport with team members and clients.Extensive knowledge of the PMS to ensure on time construction, configuration and installation of the Hotel solution.Ensure that our PMS
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