Senior Business Development Executive

Purpose of the Job

Job Description

Develop and maintain an effective relationship with existing customers

• Gain new customers
• Coordinate with operations / CS to satisfy customers’ needs
• Report competitor’s activities to the sales manager
• Ensure KPIs are met (targets, visits, opportunities, number of new accounts)
• Ensure privacy and confidentiality of customer data in line with the company data security policies
• Reporting any information that might impact company image, brand or functioning
• Collaborate with the team to achieve its objectives
• Facilitate the flow of information horizontally and vertically
• Fulfill the customer’s needs and ensure high quality of service delivery
• Visit customers in their assigned (geographical) areas
• Grow existing customers and migrate them into higher value tiers
• Keep a record of customer visits and update the CRM system regularly
• Cross-sell and upsell
• Gain new business
• Prepare proposal and quotations to customers
• Promote Aramex service to customers
• Promote the use of e-tools
• Ensure the integrity and accuracy of data updated in the CRM system
• Create and update regularly a prospect plan to know where to focus to gain new clients
• Ensure having valid customer contracts and ensure they are renewed on time
• Adhere to company HSSE, compliance and sustainability corporate policies and standards
• Achieve set targets and productivity KPIs
• Achieve ACP targets where applicable
• Generate sales leads and acquire new customers
• Generate revenue from cross-selling and upselling
• Ensure that overdue collections and problematic cases are resolved with the customers in a timely manner

Job Responsibilities - Experience and Education

Leadership Behaviors

Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus

Skills