IKEA Food & Beverage Co-worker

Job description

Customers

I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.

I am a good ambassador for the IKEA store in all contact with our customers and I give them a good reason to return again and again.

I see my area through the eyes of our customers and I have a daily dialogue with them to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input. I also give new ideas to my manager on how to continuously improve the meeting with our customers.

I know about the services offered in my store and use this knowledge to help customers.

I contribute to an easy buying process that will make it easy and convenient for our customers to shop in the store at all times throughout the day.

Commercial

I work to ensure quality, freshness, efficiency and an appealing range presentation, for example by following set product sheets.

I am passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.

I work to optimise sales, e.g. up-selling and add-on sales.

I know our top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly communicated and displayed at all times. I promote alternative products when these are unavailable

I support my manager in implementing range changes in a simple and cost-conscious way.

I keep my area of responsibility well maintained throughout the day and also prepare it in readiness for the next days business.

I work to ensure that my area of responsibility is clean, tidy, organised, priced, attractive and inviting at all times.

I contribute to the departments action plan by taking ownership for my part in its delivery.

I contribute to vitality and take part in in-store activities that are set with my manager.

I take active interest in our local competition and provide my manager with relevant input regarding range and pricing.

People

I help and support colleagues when needed and I share my knowledge with them and encourage them to do the same.

I value my colleagues ways of working and I learn from those who work differently to me.

I take an active role in my team and co-operate when appropriate with colleagues in other area of the store.

I keep myself informed so that I can perform effectively.

I am responsible for my own development and look to my manager to support me in my development.

Steering the business

I know our daily and weekly sales targets and this drives me to sell more.

I understand the impact of my actions on the financial results of my area and know which results I have influence over.

I look for more effective ways of working to reduce costs and I am cost conscious, for example through; controlling waste, correct portions, correct production levels and correct cooking methods.

Operations

I comply with and follow internal rules, policies and daily operational routines regarding issues like quality, food safety and stock figures as set by my manager.

I execute IKEA store operations and I do my part to make sure that our operations are in line at all times with the Functional Commercial Review standards.

Safety is a top priority and I and take action and raise and discuss concerns with a manager as needed.

I ensure any food incident, or potential incident, is reported through CASY and I inform the duty manager.

Qualification

Food Safety Certificate is a plus

Previous service environment experience, ideally sales or hospitality

Experience of working in a restaurants, Kitchen production

Computer literate, specifically MS Office