English / French Work From Home Morocco Call Center…

Prime Choice a major North American online retailer operating within a group of companies with over 37 years combined experience. We pride ourselves on quality products, competitive prices and excellent customer service.

Position Title : Customer Service - Call Center Agent

Location : Work From Home in Morocco

Requires : Reliable High Speed Internet, Reliable Computer Hardware and Software,

USB Head Set, Ability to work Late night shift Morocco time typically 1 : 30pm to 11 : 30pm.

The Role & Responsibilities :

Prime Choice is currently looking for a Customer Service Representative. This role is primarily responsible for taking inbound customer phone calls – answering customer questions, and providing information regarding our Prime Choice products and other customer services. Receiving, investigating, resolving and logging customer complaints or issues in a professional manner. Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.

Taking customer orders for Prime Choice merchandise and receiving payments. Processing transactions effectively.

The candidate will have :

Excellent computer skills.

Professional phone skills.

Writing skills – ability to capture customer concerns and feedback through accurate documentation of customer interactions

Must be flexible to work a rotational shift schedule. Eastern Time Zone schedules.