IT Support Technician (On-Call) - Morocco

IT Support Technician (On-Call) – Morocco

We are looking for an experienced IT Support Technician based in Morocco to join our global team on an on-call basis.

Key Responsibilities:

• Provide onsite IT support and break/fix services
• Troubleshoot hardware, software, and networking issues
• Install, configure, and replace desktops, laptops, printers, and peripherals
• Support end-user devices and operating systems
• Escalate complex technical issues when required
• Deliver excellent customer service while meeting SLA requirements

Requirements:
Experience in onsite IT support or desktop support
Strong hardware and software troubleshooting skills
Knowledge of Windows operating systems and Microsoft Office
Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi)
Excellent communication and problem-solving skills
Must be based in Morocco
Availability for on-call assignments