Customer Success Manager

About Freterium

Freterium is a cloud-based transport management SaaS that offers the easiest and most automated way for manufacturers, retailers, and logistics firms, to manage their daily road freight shipments.

Relied on by global brands including Danone, Mondelez, Jumia, Freterium's platform helps customers boost productivity, reduce transport costs, and improve customer satisfaction.

Freterium was born in Morocco and is expanding globally. The team has more than doubled in size last year and is looking to double again in 2022. Freterium is a Y Combinator startup and part of the 212 Founders program.

What you will do :

• Be in touch with operations and C- level executives to understand the business requirements, objectives
• Hold product demonstrations for the customers.
• Establish, nurture and own strong relationships with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
• Be accountable for the alignment of complex project delivery in line with customer needs and priorities.
• Promote maximum value from their investment in Freterium, aiming for full utilisation, identify new opportunities, and collaborate with sales and product teams to ensure growth attainment and increased footprint
• Lead the organisation of Steering Committees to review goals, progress, risks, and opportunities
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Freterium’s features and associated business benefits to address their needs
• Be the bridge between the customers and the internal team. Advocate customer needs and quality in all the departments of Freterium (Sales, Marketing, Product, Operations)
• Serve as a customer advocate in driving industry best practices and the evolution of Freterium’s product to the customer's success
• Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners
• Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs
• Work with our marketing team to shed light on your customers’ success stories

This job is for you if :

Why should you join us?

At Freterium, we are helping businesses optimize their daily operations. We are a passionate team that seeks to break the status quo by sharing our best ideas in an environment where everyone feels heard. And we welcome people from all backgrounds looking for an opportunity to share new ideas, diverse perspectives and grow