RAK Lounge Manager

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary

Based at Menara Airport at Marrakech (RAK), the Lounge Manager is responsible for overseeing Aspire’s executive lounges and Fast Track operations at multiple stations across Morocco. This role ensures the delivery of a seamless, premium guest experience while managing daily operations, leading on-site teams, and maintaining service, quality, and compliance standards across all assigned locations. Reporting to the Area General Manager – Morocco, the Lounge Manager plays a key role in aligning local operations with Aspire’s global brand vision and service excellence.

Your activities

OperationalLeadership

• Supervisetheday-to-dayoperationsofAspireloungesandFastTrackservicesinCasablancaandotherassignedMoroccanstations.

• EnsureadherencetocompanyStandardOperatingProcedures (SOPs)andmaintainconsistentpremiumservicedelivery.

• Coordinateoperationalreadinessacrosslocations,includingnewloungeopeningsandprojectrollouts.

• Overseethird-partyproviders (catering,cleaning,maintenance),ensuringquality,efficiency,andcontractualcompliance.

• Conductregularsitevisitstomonitorservicedeliveryandensureuniformstandardsacrossstations.

GuestExperience

• Ensureaworld-class,personalizedguestexperiencethatmeetsAspire’sinternationalhospitalitystandards.

• Addressandresolveguestconcernspromptlyandprofessionally.

• AnalyzefeedbackandNetPromoterScore (NPS)datatoimplementserviceenhancements.

• Maintainarefined,welcomingloungeenvironmentinlinewithpremiumtravelexpectations.

TeamManagement

• LeadandsupportloungeandFastTrackteamsacrossmultiplestations.

• Managerecruitment,onboarding,andtrainingincollaborationwithHR.

• Providecoaching,performancereviews,andcontinuousdevelopmentinitiatives.

• Overseescheduling,attendance,groomingstandards,andstaffengagement.

• Fosteracultureofaccountability,professionalism,andcustomer-centricity.

FinancialandAdministrativeOversight

• Monitorloungebudgets,includingstaffing,supplyordering,andvendorexpenses.

• TrackandreportoperationalKPIs;managestation-levelcashregistersandrelatedprocedures.

• WorkcloselywiththeAreaGeneralManagertoensurecostefficiencyandprofitability.

• Ensureaccurateandtimelysubmissionofreportsandoperationalupdates.

Compliance &StakeholderEngagement

• Guaranteecompliancewithairportregulations,foodsafety,healthandsecurityprotocols.

• Serveastheliaisonwithairportauthorities,airlinerepresentatives,andotherlocalstakeholders.

• RepresentAspireduringaudits,inspections,andstakeholdermeetingswhenneeded.

• Stayinformedaboutevolvingairportrequirementsandimplementupdatesaccordingly.

Your profile

• Bachelor's/Master's degree in hospitality,Tourism,orarelatedfield.

• Atleast5yearsofexperienceinthehospitalityoraviationindustry,with3+yearsinamanagerialrole.

• Experienceoverseeingmulti-siteormulti-departmentaloperationsisastrongadvantage.

• Provenabilitytoleaddiverseteamsanddeliverconsistentlyhighguestsatisfaction.

• Financialacumenandexperiencemanagingbudgetsandcostcontrols.

• FluentinEnglish andFrench.

• Strongcommunication,organization,andproblem-solvingskills.

• WillingnesstotraveltootherMoroccanstationsasrequired.

• Flexibleavailability,includingweekendsandpublicholidays.