Customer Success Specialist (Italian)

goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

About goFLUENT

For over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.

Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.

With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present in 15 countries across all continents.

🌐 About the Role

We are seeking engaging, learner-focused facilitators to deliver high-impact engagement webinar sessions for our global audience. This role is perfect for individuals passionate about helping learners succeed, energized by virtual interaction, and skilled in sparking motivation and connection in a digital environment.

As a key member of our Engagement Webinar Team, you will guide learners through their first steps on the platform, support their ongoing progress, and empower them to meet their language learning goals.

🎯 Key Responsibilities

Qualifications

• Deliver daily live kickoff webinars to onboard new learners and set them up for success.
• Use interactive elements (chat, polls, etc.) to encourage participation.
• Customize delivery style based on audience profiles (corporate learners, diverse cultures, language levels).
• Collaborate with content and training teams to refine scripts, presentation materials, and activities.
• Collect and share feedback to continuously improve learner experience.
• Track attendance, engagement, and learner feedback for continuous improvement.

✅ Qualifications & Skills

Required :

Preferred :

💡 You’ll Thrive in This Role If You Are :

🚀 Ready to Join Us?

If you’re excited about helping learners thrive, love presenting, and want to make a meaningful impact in education, we’d love to meet you!

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