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Host / Hostess
Palmeraie Rotana Resort - MarrakeshMarrakech, MoroccoIl y a plus de 30 jours
Description de posteOffer consistently professional, friendly, warm and engaging service Welcome Guests to the assigned outlet, receive and conduct Guests to tables, ensure that they are attended to and be available for them at all times as a point of contact Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner Set up the outlet prior to the business hours along with the service team Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables Observe the cleanliness and maintenance of the outlet, the entrance area, changing rooms, toilettes. Assure the well-being of all Guests by maintaining a close, friendly, yet discrete contact Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a Guest requests Be aware of all events and activities happening in the hotel and VIP guest inhouse Contribute in setting up the outlets database Reassure the Guests’ satisfaction upon their departure Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures the hostess must be flexible to any changes in the points of sale
Skills
The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies :
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork