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(French & English, C1) Customer Success and Production Specialist (Morocco)

(French & English, C1) Customer Success and Production Specialist (Morocco)

SupportYourAppTangier, Morocco
Il y a plus de 30 jours
Description de poste

Passionate about the latest trends in Tech? What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.Join our team as a Customer Success and Production Specialist and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited?Let’s see what it takes. What You Will Do :

  • Assist with the cooperation between customers and independent photographers;
  • Apply the latest and greatest customer happiness practices;
  • Provide customer service via phone calls, emails and chats;
  • Communicate with developers and other departments;
  • Maintain and update CRM records;
  • Become a product expert and constantly grow

Requirements :

  • Fluent French and English (at least C1);
  • Comfortable with using a variety of software and computer programs;
  • Desire to learn, research, and develop;
  • Strong communication skills;
  • Time-management skills;
  • Customer-oriented and responsible attitude

    • Will be a great plus :

  • Experience with CRM systems;
  • Experience in customer service;
  • Technical background.

    • Benefits :

  • Fixed schedule (Monday–Friday 9 am–5 pm or 4 pm–1 am, Morocco time);
  • Competitive compensation in USD;
  • Enjoy working remotely;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • SupportYourApp Medical Policy;
  • Occasional business trips

    • Who are we? SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.Visit our website : www.supportyourapp.com

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