Receptionist / Night Auditor

Région de Fès-Boulemane
Riad Fès
Cette offre d'emploi n'est pas disponible dans votre pays.
  • Answer and direct phone calls in a polite and friendly manner
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and of calls received
  • Receive deliveries; sort and distribute incoming mail
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Process invoices, post checks to vendors and distribute employee checks
  • Respond to guest complaints, requests and emergencies
  • Reconcile all accounts in a timely manner
  • Verify that all EOD work has been performed by other departments
  • Schedule guest wake-up calls and reservations for the following day
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations

Proficiency in Arabic, French & English; knowledge of other languages is a plus

  • High school diploma or general education degree (GED) required
  • 2-3 years of relevant experience in similar job
  • 5 Star Hotel Experience is imperative
  • Proficient in Microsoft Office
  • Strong phone skills
  • Demonstrated ability to read, write, and speak English, French & Arabic
  • Comfortable multi-tasking and prioritizing tasks
  • Excellent interpersonal skills
  • Punctual with strong attendance history
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