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Offres d'emploi - Morocco

Dernière mise à jour : il y a plus de 30 jours
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issue...Voir plusDernière mise à jour : il y a plus de 30 jours
Pre - sales Cloud Engineer

Pre - sales Cloud Engineer

Arrow Electronics, IncMorocco, Morocco
The Pre-Sales Cloud Engineer "TAM" works closely with Business Development Team, and Account Directors, in the planning, execution and delivery of partner road maps and technologies.This role will ...Voir plusDernière mise à jour : il y a plus de 30 jours
Data Engineer Morocco - Sala Al Jadida - Orange Business

Data Engineer Morocco - Sala Al Jadida - Orange Business

Orange Digital VenturesMorocco, Morocco
Morocco - Sala Al Jadida - Morocco.Au sein de CIO, le portefeuille Data&Referential « Data » contribue à la transformation d’Orange Business avec la mise en œuvre de solutions digitales, en France ...Voir plusDernière mise à jour : il y a plus de 30 jours
Video Editor for Basketball Content-Remote

Video Editor for Basketball Content-Remote

BlueclipMorocco, Morocco
As Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works.Our current search is for competent video editors speaking French and English.As...Voir plusDernière mise à jour : il y a plus de 30 jours
Group, Conference, and Events Manager

Group, Conference, and Events Manager

HiltonMorocco
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirme...Voir plusDernière mise à jour : il y a plus de 30 jours
People Ops Coordinator (Remote Portugal - FR & EN fluent)

People Ops Coordinator (Remote Portugal - FR & EN fluent)

Paradox InstituteMorocco, Morocco
Deep inside you are looking for a new adventure with….Voir plusDernière mise à jour : il y a plus de 30 jours
Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

Four Seasons Hotels and ResortsMorocco, Morocco
Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco page is loaded.Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco. Rabat time typeFull time posted onPosted Today j...Voir plusDernière mise à jour : il y a plus de 30 jours
Application Testing Volunteer

Application Testing Volunteer

TEXKOOPMorocco, Morocco
Texkoop, a dynamic last-mile logistics startup based in Lyon, France, is seeking a highly motivated and detail-oriented Mobile App Tester to join our team. As a Mobile App Tester, you will play a cr...Voir plusDernière mise à jour : il y a plus de 30 jours
Chef de projet monétique-(H / F)

Chef de projet monétique-(H / F)

Société Générale MarocMorocco, Morocco
Le « Chef de projets Monétique », sous la responsabilité d’un Directeur de projets, a pour mission principale d’assurer la maîtrise d’ouvrage et / ou maitrise d’œuvre des projets monétiques dont il...Voir plusDernière mise à jour : il y a plus de 30 jours
Auditeur

Auditeur

BNP ParibasMorocco, Morocco
Vous devez être le changement que vous voulez voir dans ce monde » Ghandi.Cette citation, à elle seule, pourrait résumer l’ambition du Groupe BMCI. Le monde change autour de nous et aujourd’hui, plu...Voir plusDernière mise à jour : il y a plus de 30 jours
Bio-Economy Experts - EIB Framework Contract EIBAS LOT 6

Bio-Economy Experts - EIB Framework Contract EIBAS LOT 6

NTU International A / SMorocco, Morocco
NTU International A / S, leading a strong international consortium, is proud to have been awarded the next 4 years of EIBAS FWC Lot 6!. We are building up a pool of experts who will be interested in s...Voir plusDernière mise à jour : il y a plus de 30 jours
Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Abdul Latif Jameel Poverty Action Lab (J-PAL)Morocco, Morocco
The Morocco Employment Lab (MEL) is looking to hire a Research Associate to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco, conducted by a team of int...Voir plusDernière mise à jour : il y a plus de 30 jours
Junior QA Specialist (Remote Internship – Quality Assurance)

Junior QA Specialist (Remote Internship – Quality Assurance)

TALENTKOMPASS deutschlandMorocco, Morocco
Are you eager to build a career in Quality Assurance (QA)? TalentKompass Deutschland, a leading Human Resources company based in Germany, invites you to join our prestigious client, a reputable Man...Voir plusDernière mise à jour : il y a plus de 30 jours
Electrical Engineer - FEED Fuel Switching

Electrical Engineer - FEED Fuel Switching

GHDMorocco, Morocco
ELECTRICAL ENGINEER – FEED FUEL SWITCHING.Driven by a global network of purpose-driven professionals who live and breathe the Power of Commitment, GHD is actively helping clients and communities na...Voir plusDernière mise à jour : il y a plus de 30 jours
Cell Manager

Cell Manager

DanoneMorocco, Morocco
Vous avez des connaissances techniques des machines et mode de fonctionnement des équipements process et conditionnement.Voir plusDernière mise à jour : il y a plus de 30 jours
HR Compensation & Benefits and Administration

HR Compensation & Benefits and Administration

DHLMorocco, Morocco
Overall goals / Typical measures.Assist in managing the annual salary review process.Assist in conducting market intelligence competitiveness surveys. Tax authorities, Social and Labour Insurance Co...Voir plusDernière mise à jour : il y a plus de 30 jours
Cell Manager

Cell Manager

Danone Waters (UK & Ireland) LtdMorocco, Morocco
Vous avez des connaissances techniques des machines et mode de fonctionnement des équipements process et conditionnement.Voir plusDernière mise à jour : il y a plus de 30 jours
Project Quality Engineer specialist L2

Project Quality Engineer specialist L2

YazakiMorocco, Morocco
Worksite / Location : YMM Meknes Plant .Job Discipline : Quality Assurance Methods .Job Family : Quality Assurance Methods . Yazaki Corporation, a family-owned company, was founded in 1929 as the first...Voir plusDernière mise à jour : il y a plus de 30 jours
Architecte Infrastructure Cloud Azure (Maroc) (IT) / Freelance

Architecte Infrastructure Cloud Azure (Maroc) (IT) / Freelance

AVALIANCEMaroc
Besoin : expériences en use case de conception-design / d?optimisation d?architecture sur des services PaaS, du support sur des projets Cloud Azure sur des projets à fort valeur business (digital, ...Voir plusDernière mise à jour : il y a plus de 30 jours
CSA Rare Disease Private Morocco

CSA Rare Disease Private Morocco

SanofiMorocco, Morocco
Responsible for all sales related and in-field promotional activities for Sanofi Specialty Care Rare Diseases portfolio.Responsible for disease related activities for the Rare Diseases portfolio wi...Voir plusDernière mise à jour : il y a plus de 30 jours
Cette offre d'emploi n'est pas disponible dans votre pays.
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Il y a plus de 30 jours
Description de poste

Job Purpose

Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware software faults and solves technical and application problems ensuring productivity is in line with set measures and client’s adopted policies and procedures.

Key Result Responsibilities

Acts as the main contact point for operations service center, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.

Conducts root cause analysis to evaluate and resolve complex problem situations,

develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.

Researches, diagnoses, and troubleshoots systems, network problems and hardware and

software fauIts,identifies resolutions to technical problems and responds within agreed time limits to call outs.

Assists with the implementation of processes and service level agreements of incidents management and service request management.

Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.

Reviews and analyzes all technical issues incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest,Iead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.

Assists technical experts in evaluating, testing, and implementing new technology such as systems and platforms.

Key Result Responsibilities - Continued

Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include personal visits, telephone calls, e mails, web, chat etc.

Responsible for proper recording and closure of claims, generates timely reports of different nature to capture support services activities when required.

Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.

Supports the roll out of new applications sets up new users accounts, profiles and passwords. Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.

Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.

Performs any other additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

Bachelors Degree in computer engineering, Computer Science, Information Technology.

ITIL Certified

CCNP,CCIE,MCSE,RHEL Certification.

Fluent in French & English..

Work Experience

3 to 5 years in IT infrastructure support, service desk, 24x7 critical operations preferably in aviation experience with low cost airline is a plus.

Proven record in implementing and monitoring infrastructure projects.

Holistic IT knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.

Working experience in Managing operations and technology platforms both internally and externally hosted.

Proven skills in analyzing data, identifying pitfalls and recommending solutions.

Possesses effective persuasive, negotiation, problem solving and decision making skills.

Employes technical expertise and interpersonal relations to execute new initiatives that support ISAs objectives.

Demonstrates the ability to contribute and successfully deliver against business strategy and set KPI

Aviation domain preferred.