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التدريب العملي Offres d'emploi - Morocco

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التدريب العملي • Morocco

Dernière mise à jour : il y a 27 jours
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issue...Voir plusDernière mise à jour : il y a plus de 30 jours
Técnico de soporte Español

Técnico de soporte Español

AnyTech365Morocco, Morocco
AnyTech365 está buscando para su oficina de Casablanca un Agente de Soporte Informático.Voir plusDernière mise à jour : il y a plus de 30 jours
Chef d'équipe H / F

Chef d'équipe H / F

HutchinsonMorocco
Il aide les opérateurs à réagir aux événements qui peuvent affecter les résultats (manquants, absence, panne, non qualité…). Il reste également un opérateur polyvalent de production et à ce titre do...Voir plusDernière mise à jour : il y a plus de 30 jours
Chef de projets Monétique-(H / F)

Chef de projets Monétique-(H / F)

Société Générale MarocMorocco, Morocco
Le « Chef de projets Monétique », sous la responsabilité d’un Directeur de projets, a pour mission principale d’assurer la maîtrise d’ouvrage et / ou maitrise d’œuvre des projets monétiques dont il...Voir plusDernière mise à jour : il y a plus de 30 jours
Policy and Research Associate - UM6P-J-PAL Agriculture Lab for Africa (UJALA)

Policy and Research Associate - UM6P-J-PAL Agriculture Lab for Africa (UJALA)

J-PALMorocco
We are recruiting a Policy and Research Associate to be based at University Mohammed VI Polytechnic (UM6P) in Rabat, Morocco. The UM6P-J-PAL Agricultural Lab for Africa (UJALA) generates rigorous, p...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Service Risk Specialist, Digital and Analytics

Client Service Risk Specialist, Digital and Analytics

McKinsey & CompanyMorocco, Morocco
Top academic credentials and graduate degree preferred, demonstrated intellectual curiosity through professional training, advanced degree, or professional impact. Strong analytical, issue-spotting ...Voir plusDernière mise à jour : il y a plus de 30 jours
RENAME : DHL Style Guide Template EN

RENAME : DHL Style Guide Template EN

DHLMorocco
YOU TACKLE FOR QUALITY AND GREAT SERVICE.THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?.A company that pioneered c...Voir plusDernière mise à jour : il y a plus de 30 jours
Analyste sécurité financière niveau 1

Analyste sécurité financière niveau 1

BNP ParibasMorocco, Morocco
Vous devez être le changement que vous voulez voir dans ce monde » Ghandi.Cette citation, à elle seule, pourrait résumer l’ambition du Groupe BMCI. Le monde change autour de nous et aujourd’hui, plu...Voir plusDernière mise à jour : il y a plus de 30 jours
Sales Development Representative - SaaS B2B

Sales Development Representative - SaaS B2B

Pipeline GurusMorocco, Morocco
At Pipeline Gurus, we are dedicated to helping businesses achieve exponential growth through our Sales-as-a-Service platform. We are looking for a Sales Development Representative who shares our pas...Voir plusDernière mise à jour : il y a plus de 30 jours
SEO Content Writer (Remote)

SEO Content Writer (Remote)

hostingerMorocco, Morocco
Hostinger is a tech company based in Lithuania that provides web-hosting services.With a team full of marketing professionals we are looking for an experienced SEO Content Writer to help the busine...Voir plusDernière mise à jour : il y a plus de 30 jours
Molding Process Engineer

Molding Process Engineer

AptivMorocco, Morocco
Help shape the future of mobility.Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world...Voir plusDernière mise à jour : il y a plus de 30 jours
CHEF D'EQUIPE CARROSSERIE KIA CASABLANCA H / F

CHEF D'EQUIPE CARROSSERIE KIA CASABLANCA H / F

GBHMaroc
CHEF D'EQUIPE CARROSSERIE KIA CASABLANCA (H / F).Rattaché au responsable Après-vente KIA , vous serez amené à gérer l'atelier carrosserie en application des standards de qualité de l'enseigne et du g...Voir plusDernière mise à jour : il y a plus de 30 jours
Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Abdul Latif Jameel Poverty Action Lab (J-PAL)Morocco, Morocco
The Morocco Employment Lab (MEL) is looking to hire a Research Associate to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco, conducted by a team of int...Voir plusDernière mise à jour : il y a plus de 30 jours
Regional Sales Manager North Africa

Regional Sales Manager North Africa

Chronos ConsultingMorocco
Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.Th...Voir plusDernière mise à jour : il y a plus de 30 jours
SDN Integration Engineer

SDN Integration Engineer

NI Network InfrastructureMorocco, Morocco
Come create the technology that helps the world act together.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive...Voir plusDernière mise à jour : il y a plus de 30 jours
Technical Service Engineer - Southern Region

Technical Service Engineer - Southern Region

RocheMorocco, Morocco
Technical Service Engineer - Southern Region.Location Morocco, Morocco Category Customer Support Job Id 202306-114787.Dans le cadre du cycle client (Ventes, Déploiement et Suivi) et de la stratégie...Voir plusDernière mise à jour : il y a plus de 30 jours
Attaché Parc Mohammedia

Attaché Parc Mohammedia

ReKruteTout le Maroc, Maroc
Une grande société recrute Attaché Parc Mohammedia.Validation et suivi des autorisations de Gasoil.Validation des bons de livraison Gasoil. Contrôle journalier de l'activité de la flotte par GPS.Réa...Voir plusDernière mise à jour : il y a 27 jours
Cell Manager

Cell Manager

DanoneMorocco, Morocco
Vous avez des connaissances techniques des machines et mode de fonctionnement des équipements process et conditionnement.Voir plusDernière mise à jour : il y a plus de 30 jours
Team Leader, Quoting (English Speaker) (Night-shift)

Team Leader, Quoting (English Speaker) (Night-shift)

Arrow Electronics, IncMorocco, Morocco
Work with all departments to coordinate sales processes and resolve issues, serving as the escalation point for internal and external customer problem resolution. Sets the team direction and priorit...Voir plusDernière mise à jour : il y a plus de 30 jours
Area Sales Manager - Food Sector (Morocco)

Area Sales Manager - Food Sector (Morocco)

DevireMorocco
For our client in the food industry, we are looking for an experienced.The ideal candidate will focus on strengthening cooperation with the local distributor, expanding product availability, and dr...Voir plusDernière mise à jour : il y a plus de 30 jours
Cette offre d'emploi n'est pas disponible dans votre pays.
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Il y a plus de 30 jours
Description de poste

Job Purpose

Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware software faults and solves technical and application problems ensuring productivity is in line with set measures and client’s adopted policies and procedures.

Key Result Responsibilities

Acts as the main contact point for operations service center, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.

Conducts root cause analysis to evaluate and resolve complex problem situations,

develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.

Researches, diagnoses, and troubleshoots systems, network problems and hardware and

software fauIts,identifies resolutions to technical problems and responds within agreed time limits to call outs.

Assists with the implementation of processes and service level agreements of incidents management and service request management.

Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.

Reviews and analyzes all technical issues incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest,Iead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.

Assists technical experts in evaluating, testing, and implementing new technology such as systems and platforms.

Key Result Responsibilities - Continued

Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include personal visits, telephone calls, e mails, web, chat etc.

Responsible for proper recording and closure of claims, generates timely reports of different nature to capture support services activities when required.

Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.

Supports the roll out of new applications sets up new users accounts, profiles and passwords. Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.

Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.

Performs any other additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

Bachelors Degree in computer engineering, Computer Science, Information Technology.

ITIL Certified

CCNP,CCIE,MCSE,RHEL Certification.

Fluent in French & English..

Work Experience

3 to 5 years in IT infrastructure support, service desk, 24x7 critical operations preferably in aviation experience with low cost airline is a plus.

Proven record in implementing and monitoring infrastructure projects.

Holistic IT knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.

Working experience in Managing operations and technology platforms both internally and externally hosted.

Proven skills in analyzing data, identifying pitfalls and recommending solutions.

Possesses effective persuasive, negotiation, problem solving and decision making skills.

Employes technical expertise and interpersonal relations to execute new initiatives that support ISAs objectives.

Demonstrates the ability to contribute and successfully deliver against business strategy and set KPI

Aviation domain preferred.