Offres d'emploi - Casablanca, grand casablanca

Requisition ID : 412383

Work Area : Customer Service and Support

Expected Travel : 0 - 70%

Career Status : Professional

Employment Type : Regular Full Time

Career Level : T3

Hiring Manager : Ali El Alami

Recruiter Name : Barry Norris

Additional Locations : Virtual - Morocco

French language skills are essential and based in Morocco

PURPOSE AND OBJECTIVES

Customer Success & Delivery support our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

EXPECTATION AND TASKS

Your role involves delivery of technical and application services within customer engagements. You need good SAP Technology capabilities, and you are a decent problem solver with the ability to communicate effectively in an international environment. According to your experience, strengths, and customer needs, you will conduct some of the following tasks :

• Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects
• Demonstrate the ability to plan, run, and manage blueprint workshops / meetings with internal and external clients
• Assisting in defining the scope of a project / opportunities, estimating efforts and project timelines
• Analyze business processes including root cause analysis and technical performance optimization
• Upgrade and migration of SAP systems

Professional Experience

CoEEMEASouth  #SAPCSSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers@sap.com

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID : 412383 | Work Area : Customer Service and Support | Expected Travel : 0 - 70% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : Virtual - Morocco #LI-Hybrid.