Credit Controller - Freelancer

About the role

IWG currently has openings for Credit Controllers who are looking for a home-based role.

As Credit Controller you will take responsibility for collecting overdue payments and driving customers to sign up for automatic forms of payment. In this role you will work regular business hours. We offer great benefits including a competitive salary and bonus. If that sounds like you, read on to find out more!

Language requirements

French and English.

Key responsibilities

• Actively collect payments from customers with overdue invoices via phone
• Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
• Explain due dates, late payment policies and service agreement terms as appropriate
• Drive customers to sign up for automatic forms of payment (e.g.direct debit, credit card)
• Manage a portfolio of customers with overdue invoices
• Flag accounts that require follow up by the legal collection team as needed
• Keep track of progress in the designated collection system
• Work with regional / local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
• Deliver against a set of agreed performance targets
• Manage customers who are resistant by remaining polite, tactful, honest but firm
• Perform other duties and projects as assigned

Qualities

Qualifications

About IWG

IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries.

We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.