Information Services : End User Support Specialist

About Driscoll's :

ABOUT THE OPPORTUNITY -Job Summary

Driscoll’s of Morocco is seeking an IT Support Specialist to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for Driscoll’s endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and or project requirements.

An IT Support Specialist is responsible for the on-premises / cloud management solution to manage desktops, laptops, and mobile devices on the network or internet-based. This role will work with cloud-enabled solutions like Intune, Azure Active Directory (AD), Microsoft Endpoint Management, and other cloud services.

In this position, you’ll become part of a technically diverse team including but not limited to Service Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Supports the Global Information Services team at Driscoll’s.

Key Responsibilities :

• Evaluating and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Troubleshoot applications to identify and correct malfunctions and other operational difficulties.
• Manage the Service Desk Ticketing System and suggest enhancements in process and procedures.
• Create and update resolution documentation knowledgebase for future use.
• Work with setup and installation of equipment to include PC’s / laptops, printers, and mobile devices.
• Coordinate daily requests such as adding / deleting users, providing accesses, maintaining email groups, and other miscellaneous IT requests.
• Participates in projects for new implementations and environment changes. Keeps abreast of new technologies in the initiative desktop computer field by periodically attending seminars and / or training courses.
• Supports process improvements and innovations. Verifies improvements through standard User Acceptance Testing (UAT) channels and implements changes with proper approval.
• Significant contributor to the education of the End User Support Team using knowledge base articles and knowledge transfer sessions.

Education, Knowledge, and Experience

Country / Region : Morocco – Moulay Bousselham

Recruiter : Otman El Qacemi - [Click to show email]