Sales Support Specialist

Job Description

About PSA BDP :

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5, people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5, customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope :

This role will support the sales team with connecting suppliers, gets best prices and submit offers to customers, follow up quotation, increase win / hit ratio & handle the shipment / routing order.

Responsibilities :

• Involve inmaintaining good relationship with new customers.
• Aims to create new customer portfolio
• Organize customer visit of sales team.
• Conducts good relations with suppliers and customers
• Issue offers, quotation & Shipping orders (SO)
• Obey PSA BDP procedures during preparing offfers.
• Priorites to keep profit high during the sales
• Prepare sales and marketing related reports where management requested
• To get feedback from customer, and assist to solve their problems
• To prevent action against economic damage related with customer-oriented situations
• Committed to BDP’s internal procedures in filing documents
• Participate department meetings.Participate department related trainings.
• Acts in compliance with Quality Management System requirements.
• Obey Health and Safety rules.
• Handling Routing Order and Overseas shipment communication / coordination
• Coordination with Operation team & Sales team for smooth handling of shipment and milestones on timely manner. Exemption Type Exempt (Salaried) Job Requirements

Key Competencies and Skills

Strong verbal and written communication skills in both English and local language(s).

Timely updates of reports and system requirements

Must be able to work under pressure ▪Ability to multitask and strong technical ability ▪Is a critical thinker - recognizes opportunities for improvement. ▪Knows and understands BDP's Vision, Mission and Values. ▪Timely Milestones update on shipment to customers

Functional Standards

Solid knowledge of marketing tools ▪Powerpoint, Word, Excel ▪Possess excellent presentation skills.

Dimensions / KPI’s

30+ phone calls / daily to gain customers ▪Follow up quotation with aim to Win & increase win ratio ▪Answers price offer request in 2 hrs. ▪Fix weekly 10+ appointments ▪75 quotation Per week ▪35%-win ratio of total Enquiry received

Key Interfaces

Country Sales Manager ▪Customers ▪Sales Team ▪Suppliers / Agents / Carriers ▪Operations Qualifications / Experience -Minimum of 2 years business experience in sales support or telemarketing at freight forwarding company -Fluent in English – written and verbal communication -Computer Skills : Outstanding Microsoft Office Package (Excel, Word, PowerPoint, etc.)