Lounge Manager

Overview

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary

Based at Mohammed V International Airport in Casablanca (CMN), the Lounge Manager is responsible for overseeing Aspire’s executive lounges and Fast Track operations at multiple stations across Morocco. This role ensures the delivery of a seamless, premium guest experience while managing daily operations, leading on-site teams, and maintaining service, quality, and compliance standards across all assigned locations.

Reporting to the Area General Manager – Morocco, the Lounge Manager plays a key role in aligning local operations with Aspire’s global brand vision and service excellence.

Your activities

Operational Leadership

Supervise the day-to-day operations of Aspire lounges and Fast Track services in Casablanca and other assigned Moroccan stations.

Ensure adherence to company Standard Operating Procedures (SOPs) and maintain consistent premium service delivery.

Coordinate operational readiness across locations, including new lounge openings and project rollouts.

Oversee third-party providers (catering, cleaning, maintenance), ensuring quality, efficiency, and contractual compliance.

Conduct regular site visits to monitor service delivery and ensure uniform standards across stations.

Guest Experience

Ensure a world-class, personalized guest experience that meets Aspire’s international hospitality standards.

Address and resolve guest concerns promptly and professionally.

Analyze feedback and Net Promoter Score (NPS) data to implement service enhancements.

Maintain a refined, welcoming lounge environment in line with premium travel expectations.

Team Management

Lead and support lounge and Fast Track teams across multiple stations.

Manage recruitment, onboarding, and training in collaboration with HR.

Provide coaching, performance reviews, and continuous development initiatives.

Oversee scheduling, attendance, grooming standards, and staff engagement.

Foster a culture of accountability, professionalism, and customer-centricity.

Financial and Administrative Oversight

Monitor lounge budgets, including staffing, supply ordering, and vendor expenses.

Track and report operational KPIs; manage station-level cash registers and related procedures.

Work closely with the Area General Manager to ensure cost efficiency and profitability.

Ensure accurate and timely submission of reports and operational updates.

Compliance & Stakeholder Engagement

Guarantee compliance with airport regulations, food safety, health and security protocols.

Serve as the liaison with airport authorities, airline representatives, and other local stakeholders.

Represent Aspire during audits, inspections, and stakeholder meetings when needed.

Stay informed about evolving airport requirements and implement updates accordingly.

Your profile

Bachelor's degree in hospitality, Tourism, or a related field.

At least 5 years of experience in the hospitality or aviation industry, with 3+ years in a managerial role.

Experience overseeing multi-site or multi-departmental operations is a strong advantage.

Proven ability to lead diverse teams and deliver consistently high guest satisfaction.

Financial acumen and experience managing budgets and cost controls.

Fluent in English and French.

Strong communication, organization, and problem-solving skills.

Willingness to travel to other Moroccan stations as required.

Flexible availability, including weekends and public holidays.