Customer Service Representative

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices and R&T centers around the globe. Become a part of the “strength within.”

Hexcel is currently seeking a Customer Service Representative for our Casablanca, Morocco location.

The selected individual will be responsible for but not limited to the following obligations :

• Be the focal point for all customer enquiries and either handle directly or co-ordinate the appropriate Hexcel resources.
• Edit and process orders (and changes) to agreed service levels, and provide information as required on progress.
• Meet regularly with key customers to fully understand expected service levels and issues relating to their business.
• Provide a quotation and lead-time service for standard products and follow up with the customer after quotation.
• Process complaints swiftly and ensure that customers are kept informed of investigative progress until satisfactorily resolved.
• Be fully conversant with the customers’ markets and product needs in order to provide the most responsive level of support.
• Where customers delivery requirements cannot be met, prepare priorities and raise at the necessary level in order to secure a win / win situation.
• Liaise with the appropriate Account Managers to ensure that feedback is provided on any non-routine key customer activity.
• Manage credit and debit notes within defined procedures.
• Monitor receivables to ensure they are kept to a minimum. Resolve any payment issues promptly

Qualifications :

Candidates must be eligible to work in the country where the position is based. Hexcel (NYSE : HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.