Talent Pool - Store Supervisor - Béni Mellal

PURPOSE & IMPACT ON ORGANIZATION :

You contribute to the store profitability by :

• Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
• Leading team members and coach them on an excellent consumer experience
• Assuming leadership responsibilities in the absence of the Store Manager
• Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES :

Actively connect and engage with consumers entering the store

Drive the store KPI's and contribute to store sales

Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards

Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)

Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions

Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs

Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers

Train the store team on all omnichannel related sales tools

Train and coach the store team on the digital consumer journey in the store

Manage merchandise delivery processing on the same day it arrives

Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and / or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis

Execute all applicable loss prevention procedures

Maintain a safe and productive shopping and working environment

Ensure all Omni channel operations are being managed with excellence

Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute

Actively maximizing sales and minimizing loss

Keeps an up-to-date awareness of our competitors

Implements improvements to operations and processes contributing to the performance of the store

Ensure all Omni channel services are managed with operational excellence

Collaborate productively and respectfully with team members

Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance

Seek coaching and learning opportunities to continually improve your performance

Complete all applicable training programs and effectively apply the learning on the job

Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.

Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations

Support the recruitment, onboarding and training of store team members

Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture

Share best practices to drive the overall store team performance

Ensure all HR policies and procedures are adhered to

Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

AUTHORITIES :

Not Applicable

KEY RELATIONSHIPS :

Customers

Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE :

In line with competency framework

MINIMUM QUALIFICATIONS :

Minimum 12 month’s work experience in a sports and / or fashion customer- and commercial-focused retail environment

Advanced selling experience and comprehensive product, retail and industry understanding

Experience of supervising team members

Intermediate numeracy and literacy and advanced verbal communication skills