PURPOSE & IMPACT ON ORGANIZATION :
You contribute to the store profitability by :
- Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
- Leading team members and coach them on an excellent consumer experience
- Assuming leadership responsibilities in the absence of the Store Manager
- Role model a culture of consumer centricity within the store
KEY RESPONSIBILITIES :
Actively connect and engage with consumers entering the storeDrive the store KPI's and contribute to store salesResponsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standardsBe a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)Coach store team on Seasonal product and Brand knowledge effectively during consumer interactionsTrain and coach store team on product features and benefits, and unique selling points clearly to address consumer needsRole model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumersTrain the store team on all omnichannel related sales toolsTrain and coach the store team on the digital consumer journey in the storeManage merchandise delivery processing on the same day it arrivesKeep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and / or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basisExecute all applicable loss prevention proceduresMaintain a safe and productive shopping and working environmentEnsure all Omni channel operations are being managed with excellenceTakes ownership of Store KPIs and ensures team are aware of KPIs and how they contributeActively maximizing sales and minimizing lossKeeps an up-to-date awareness of our competitorsImplements improvements to operations and processes contributing to the performance of the storeEnsure all Omni channel services are managed with operational excellenceCollaborate productively and respectfully with team membersCommunicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performanceSeek coaching and learning opportunities to continually improve your performanceComplete all applicable training programs and effectively apply the learning on the jobAlways work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situationsSupport the recruitment, onboarding and training of store team membersMotivates and inspires individuals within area of responsibility to maximize and drive a performance cultureShare best practices to drive the overall store team performanceEnsure all HR policies and procedures are adhered toCreate a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performanceAUTHORITIES :
Not ApplicableKEY RELATIONSHIPS :
CustomersPeers and SupervisorKNOWLEDGE, CAPABILITIES AND EXPERIENCE :
In line with competency frameworkMINIMUM QUALIFICATIONS :
Minimum 12 month’s work experience in a sports and / or fashion customer- and commercial-focused retail environmentAdvanced selling experience and comprehensive product, retail and industry understandingExperience of supervising team membersIntermediate numeracy and literacy and advanced verbal communication skills