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Host / Hostess

Host / Hostess

Palmeraie Rotana Resort - MarrakeshMarrakech, Morocco
Il y a plus de 30 jours
Description de poste
  • Offer consistently professional, friendly, warm and engaging service
  • Welcome Guests to the assigned outlet, receive and conduct Guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
  • Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
  • Set up the outlet prior to the business hours along with the service team
  • Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
  • Observe the cleanliness and maintenance of the outlet, the entrance area, changing rooms, toilettes.
  • Assure the well-being of all Guests by maintaining a close, friendly, yet discrete contact
  • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a Guest requests
  • Be aware of all events and activities happening in the hotel and VIP guest inhouse
  • Contribute in setting up the outlets database
  • Reassure the Guests’ satisfaction upon their departure
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures
  • the hostess must be flexible to any changes in the points of sale
  • Skills

    The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies :

    Understanding the Job

    Taking Responsibility

    Recognizing Differences

    Customer Focus

    Customer Focus

    Adaptability

    Teamwork

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    Host • Marrakech, Morocco

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