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Guest Relations Agent
JobsGlobal.com GroupMarrakesh, MoroccoIl y a plus de 30 jours
Description de posteGood verbal and written English communication skills Minimum 1 year experience as Guest Relations Agent Ensures clear communication between Concierge, Front Office, Butler service desk and Reservations in particular Reports daily activities in logbook and attends daily operations briefings Familiarizes with hotel’s emergency procedures Performs other duties as assigned by Guest Relation Manager / Front Office Manager To attend trainings and meetings as and when required Provides information to co-workers, and subordinates by telephone, in written form, e-mail, or in person Greets VIP guests Able to work a flexible shift Greet VIP guests and conduct special check-in and check-out services for these guests Identify return guests and VIP’s in advance Collect and provide comprehensive information and coordinate VIP and / or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest Respond appropriately to guest requests and complaints To ensure a proper use of the telephone etiquette as per St Escorts VIP guests to their allocated room and explain the facilities and room features Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs, SPG , long-stay guests, and the guests for the special program Have the Courtesy Call program with the standard by the required frequency
JobsGlobal.com is hiring Guest Relations Agent for a-star hotel in Bahrain .
Package :
- Basic Salary BHD 180
- Service Charge BHD 20
- Accommodation
- Transportation
- Duty Meals
- Medical Insurance
- Employment Visa
- Joining Ticket
Qualifications :
Responsibilities :
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Guest Relation Agent • Marrakesh, Morocco