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IT Desktop and Network Support Dispatch Morocco

IT Desktop and Network Support Dispatch Morocco

Brilliant ComputersCasablanca, CAS, ma
Il y a 14 jours
Description de poste

Job Description

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Expert in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.
  • Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to :
  • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands’ capa bility.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems : MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
  • Bilingual   (English & Local B2)
  • Items

    Console cable for CISCO and Silver Peak

    Full Internet ready mobile,

    Noise Cancellation head sets

    Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,

    RJ45 port on Laptop

  • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
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