Technical & Presales Support Specialist -(Engineering Degree)-ANAPEC f / m

Job Description

We are seeking to hire a dedicated, organized, and efficient  "Technical & Presales Support Specialist- ANAPEC f / m"  to join our team. You will work closely to coordinate and complete position's tasks as follow :

• Prepare technical concept, system design and presentation kit for major applications incl. benefits and application notes
• Assist Sales force and business development in explaining concepts to end-users and influencers and in system design and presentation of solutions to key system integrators
• Get involved and work out specification, tender documents and bill of material incl. budgetary quotes for individual project leads
• Support upon request in final installation and commissioning phase
• Design solutions for key verticals and large projects and including 3rd party components
• Support on component integration questions
• Provide feedback on market trends, customer / end-user needs and support collection of competitor information (portfolio as well as industries)
• Plan, prepare and execute proof of concept tests
• Regularly provide updates on our BU CO portfolio and new design tools to key customers
• Technical customer support from initial system designs up to and including commissioning support
• Define and implement the commercial and technical training and certification plan (yearly plan and for new launches)
• Ensure that relevant internal and external target groups achieve defined knowledge level
• Conduct basic and advanced training modules for BU CO (webinars or face to face)
• Engage and support BU CO in respect to commercial trainings
• Implement and organize local certification (if required)
• Ensure that training equipment is available and up-to-date (e.g. room booking, demo products, training material)
• Support sales force in marketing activities (e.g. events, shows)
• Manage for After-Sales Technical Support operations
• Manage escalations / complaints and address them according to Building Technologies division complaint process

Qualifications

Education