JOB DESCRIPTION
JOB TITLE : RASS (Remote Automation Support Specialist)
DEPARTMENT : Remote Automation Support
REPORTING TO : Remote Automation Support Manager
PURPOSE OF POSITION
Supporting the customers maintenance contracts in the region and achieve SLA targets.
KEY RESPONSIBILITIES
DELEGATION OF AUTHORITY
As per Board-approved DOA and as necessary for functions outside the DOA.
POSITION RELATIONSHIPS
Remote Support team, Technical Support, Projects, Sales, Factories, L4 and 3rd parties.
Customers, Distributors, 3rd party engineers
MEASURES OF PERFORMANCE
Leading Indicators
Lagging Indicators
PERSONAL QUALIFICATIONS & EXPERIENCE
Education / Achievements
Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure)
Experience / Knowledge
Specific Skills
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Solicits voice of the customer and drives actions to improve customer experience
Holds others accountable for meeting customer needs
Addresses gaps in the team’s ability to meet emerging customer needs
Continuously improves processes to be more aligned with the customers
Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them
Leads the team to pursue possibilities that will create sustainable value
Nurtures and develops promising ideas through prototyping and experimentation
Challenges others to develop breakthrough solutions
Ensures that varied perspectives are included in the process of innovation
Encourages others to address challenges in new and better ways
Builds energy and optimism in others in support of Our Shared Purpose
Communicates the vision of the organization in a way that others can relate to and buy into
Helps others envision a greater sense of what is possible for the organization’s future
Ensures that others understand how their efforts and contributions make a positive difference
Builds a cohesive team that drives the goals and success of the organization.
Communicates clear goals and roles to team members
Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments
Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements
Delivers difficult messages directly
Demonstrates the courage to say “no” when necessary
Sets high expectations and leads others to achieve results through VBS
Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct
Drives a track record of continuous improvement and sustainability
Leads experimentation as a way to find the best solution
Shares lessons learned from both successes and failures
Creates opportunities for self and others to try new things
Applies the lessons from different experiences to new situations
Establish VBS credibility through demonstrating the ability to leading Kaizen events
Coaches leaders on how to use VBS to address business challenges and opportunities,
including selecting the appropriate tool and how to apply to generate results
Builds VBS expertise of the team, establishing and growing capable VBSL support and
VBS Champion resources that can support the team
Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s enable the way the world moves!
Support Specialist • Casablanca, Grand Casablanca, Morocco