Assistant Front Office Manager

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Assistant Front Office Manager

locationsMarrakech time typeFull time posted onPosted Today job requisition idREQ10285821 Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests :

Coordinates arrivals, departures and billing requirements with Sales and Catering Department.

Blocks rooms for arrivals and ensures any discrepancies are resolved.

Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

Assures that all financial and credit procedures are followed.

Follows up on credit problems with Front Office Manager and / or Credit Manager.

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Responds to all guest requests in an accurate and timely manner.

locationsMarrakech time typeFull time posted onPosted 30+ Days Ago Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done